More Time For CustomersQuality service and a predictable, convenient experience determine whether your customers come back or choose a competitor around the corner. According to The Retail Customer Dissatisfaction Studies conducted by Wharton, the perennial causes of customer frustration are:
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By automating employee tasks and preventing equipment downtime, Ikanos helps you keep the pace moving smoothly!
Rapid — Measureable — Repeatable
Rapid: Full benefits in less than 6 hours
- Ikanos Wireless Site Network – no wiring to run or any interruption to service
- Plug 'N Play Components – immediate central asset control & connectivity to EET 24/7 Service Center
Measureable: Dual impact on your margin per square foot
- Consistently comfortable stores – Increase average customer stay
- Savings – 20% to 30% reduction in energy & maintenance expenses
Repeatable: Fully chain-ready
- eQ-Optimization Program – Refines a system for coordinated deployment & 100% utilization
- ecoMetrics – Notifies you of sites performing outside cost & efficiency ranges
Reach Unparalleled Customer Satisfaction
See our eQ-Optimizer Program to learn how! Learn more about our solution designed for the retail industry - download our Retail Facilities Brochure.
1. The Retail Customer Dissatisfaction Study 2006; The Jay H. Baker Retailing Initiative at Wharton & The Verde Group, Toronto; March 8, 2006; Knowledge @ Wharton
Wharton Retail Study
- If 100 people have a bad experience, a retailer stands to lose between 32 & 36 current or potential customers.
- 48% surveyed have avoided a store because of someone else's negative experience.
- 33% who had a poor experience said they would "definitely not" or "probably not" return.
