Services
Since 1992, Excel Energy Technologies' support services have evolved in lockstep with our products. We understand the fast-paced, service-centric operations of restaurant and mid-size retail chains. Thus, we have designed our services as extensions of our products to deliver results without imposing new challenges on our customers.
Response & Resolution Service
Notifying you that an asset is failing is hardly a service. You need the problem
fixed — and fast — before it leads to bigger problems. EET's Response & Resolution Service
is your behind-the-scenes confidence that takes over after our technology has done its job.
Excel Energy Customer Service Center
- Managed in-house by seasoned service technicians
- 24/7 real-time asset monitoring & diagnostics
- Automated alerts detect impending failures
- On-site support & diagnosis for service contractors
- Confirmation of effective repair
- Records of all alert & support events to foster corporate decisions
